Responsible Gambling Policy

At Stayauditjournal.com, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring the well-being of every guest who visits our casino. This policy has been developed with care and compassion, and we encourage all guests to read it thoroughly.

This policy is published and maintained by , located at .

Our Commitment

We take our responsibility to our guests seriously. Stayauditjournal.com is dedicated to providing a safe, fair, and transparent gambling environment. Our commitment to responsible gambling means that we actively work to:

  • Provide clear and honest information about the risks associated with gambling.
  • Offer practical tools and resources to help guests maintain control over their gambling activity.
  • Train our staff to recognise the signs of problem gambling and respond with sensitivity and respect.
  • Promote responsible gambling throughout all areas of our hotel-casino, both in-person and online.
  • Collaborate with national and international organisations dedicated to gambling harm prevention.
  • Ensure that gambling remains a form of entertainment, never a solution to financial or personal difficulties.

We understand that behind every guest is a person with unique circumstances, and we pledge to treat everyone with dignity, empathy, and without judgement.

20+ Age Policy

Gambling is strictly restricted to individuals who are 20 years of age or older. This is not only a legal requirement under New Zealand law but also a fundamental part of our commitment to protecting young and vulnerable people.

We take the enforcement of our minimum age policy very seriously. Our team members are trained and required to:

  • Request valid photographic identification from any guest who appears to be under the age of 25.
  • Refuse entry to the casino floor and access to any gambling activity to anyone who is unable to provide satisfactory proof of age.
  • Report any concerns about underage gambling to management immediately.

Acceptable forms of identification include a valid passport, New Zealand driver's licence, or any other government-issued photographic ID that clearly shows your date of birth. We appreciate your understanding and cooperation in helping us keep gambling safe for everyone.

If you are a parent or guardian and are concerned that a minor may have accessed gambling services, please contact our management team immediately so we can assist you.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It can develop gradually and may be difficult to recognise at first. We want to help you or someone you care about identify the warning signs early, so that support can be sought before gambling causes serious harm.

Some common signs that gambling may have become a problem include:

  • Spending more money on gambling than you can comfortably afford to lose.
  • Borrowing money or selling personal possessions in order to gamble.
  • Feeling restless, irritable, or anxious when not gambling or when trying to stop.
  • Lying to friends, family, or colleagues about how much time or money you spend gambling.
  • Neglecting work, studies, family responsibilities, or personal health because of gambling.
  • Chasing losses — continuing to gamble in an attempt to recover money that has been lost.
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
  • Repeatedly attempting to cut back or stop gambling without success.
  • Feeling a persistent preoccupation with gambling, planning your next session, or reliving past wins.
  • Experiencing relationship difficulties or financial hardship as a result of gambling.

If you recognise any of these signs in yourself or someone close to you, please know that you are not alone and that help is available. Reaching out is a sign of strength, and taking that first step can make all the difference.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools and options to help our guests gamble responsibly and maintain control over their gambling behaviour. We encourage all guests to make use of these features as part of a healthy approach to gambling.

Self-Exclusion

If you feel that you need to take a break from gambling, our self-exclusion programme allows you to voluntarily exclude yourself from our casino for a specified period. During this time, you will not be permitted to enter the casino floor or participate in any gambling activity on our premises. Self-exclusion is a confidential process, and our team will handle your request with the utmost care and respect.

To initiate a self-exclusion request, please speak directly with a member of our management team, or contact us via the details provided at the bottom of this page. We will guide you through the process with compassion and without judgement.

In addition to our in-house self-exclusion programme, New Zealand residents may also register with the national self-exclusion scheme administered by the Department of Internal Affairs. We strongly encourage guests to explore this option for broader coverage across multiple gambling venues.

Deposit and Spending Limits

We encourage all guests to set personal budgets before engaging in any gambling activity. Setting a firm limit on how much you are willing to spend — and sticking to it — is one of the most effective ways to ensure that gambling remains a fun and affordable pastime.

Time Limits

It is easy to lose track of time while gambling. We recommend setting a clear time limit before you begin and taking regular breaks to refresh and refocus. Our staff are available to assist you if you would like a reminder or support in managing your time at the casino.

Reality Checks

We encourage guests to regularly pause and reflect on their gambling activity. Ask yourself whether you are still having fun, whether you are within your budget, and whether you feel in control. If the answer to any of these questions gives you pause, it may be a good time to take a break or speak with someone.

Cooling-Off Periods

If you feel the urge to gamble impulsively or wish to take a short break without committing to a longer self-exclusion, you may request a temporary cooling-off period. Please speak with a member of our team and we will do our best to support you.

Support and Helpline Numbers

If you or someone you know is struggling with gambling-related issues, please do not hesitate to reach out for help. A wide range of free, confidential, and non-judgemental support services are available to you, both in New Zealand and internationally. You are not alone, and trained professionals are ready to help.

New Zealand

  • Problem Gambling Foundation of New Zealand — Helpline: 0800 664 262 (free call, available 24 hours a day, 7 days a week) — www.pgf.nz
  • Gambling Helpline (New Zealand) — Phone: 0800 654 655 (free call, available 24/7) — Provides free counselling and support for people affected by gambling harm.
  • Department of Internal Affairs — Gambling — www.dia.govt.nz — Information about gambling regulations and responsible gambling resources in New Zealand.
  • Lifeline New Zealand — Phone: 0800 543 354 (free call, available 24/7) — General crisis support and emotional wellbeing assistance.

International Support Services

  • GamCare (United Kingdom) — Helpline: +44 808 802 0133 (free call within the UK, available 24/7) — www.gamcare.org.uk — Provides information, advice, and support for anyone affected by problem gambling.
  • BeGambleAware (United Kingdom) — Helpline: +44 808 802 0133 — www.begambleaware.org — Free, confidential support and resources for people concerned about their gambling.
  • National Council on Problem Gambling — NCPG (United States) — Helpline: +1 800 522 4700 (free call, available 24/7) — www.ncpgambling.org — National helpline offering crisis support and referral services for problem gamblers and their families.
  • Gamblers Anonymous (International) — www.gamblersanonymous.org — A worldwide fellowship of individuals who share their experience and support one another in recovering from problem gambling.
  • Gordon Moody Association (United Kingdom) — Phone: +44 1384 241292 — www.gordonmoody.org.uk — Residential treatment and support for people with severe gambling problems.

If you are in immediate distress or crisis, please contact your local emergency services or a crisis support line in your country.

Our Responsible Gambling Pledge

We believe that every guest deserves to feel safe, supported, and valued when they visit us. Responsible gambling is not just a policy — it is a reflection of who we are and the values we uphold as a business and as a community. We will continue to invest in training, resources, and partnerships to ensure that our commitment to responsible gambling remains meaningful and effective.

If you have any questions about this policy, wish to access any of our responsible gambling tools, or simply want to talk to someone, please do not hesitate to contact our team. We are here for you.

This Responsible Gambling Policy is published by , .

Last reviewed and updated: 2025. This policy is subject to periodic review to ensure it remains current and compliant with applicable New Zealand law and international best practices.